Refund policy

We do not entertain any return requests for any products. Only exchanges within 7 days of purchase are allowed if the product you purchased doesn’t match the item in the order confirmation or if it has a genuine quality/manufacturing defect. We reserve the right not to accept exchange of products which

(i) we believe are being returned after use, or

(ii) are damaged (except where the exchange is on account of damaged goods having been delivered to you). Exchanges will be processed only once we have inspected the condition and quality of the goods and are satisfied that an exchange is required. After inspecting the goods, we will inform you of whether you have the right to exchange the returned product with any other product. You may choose the product you wish to have in place of the exchanged product. If the product selected by you is of a value greater than the returned product, the additional sum will be payable by you.

Please note your purchase may differ slightly from the image you see on the website, and there may be minor irregularities. For example, stone shades vary considerably within an acceptable tolerance, an effect which is magnified to different degrees by computer screens. Please carefully read the product description and follow the size chart and other guides mentioned along with each item before placing the order. If your piece is damaged or incorrect, please send us a photo and request an exchange within 7 days of receipt of the item to jewelsnamami@gmail.com.

Your right to exchange shall apply if the products that are returned are in the same condition in which you received them. No exchanges will be made if the product has been used once it has been opened, for products that are not in the same condition as when they were delivered or if they have been damaged, so take care of the products(s) while in your possession. Please return the products using or including all their original packaging, instructions and other documents, if any, accompanying the products. In any case, you must send the product to be exchanged together with the receipt that you received when the product was delivered.

This policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.